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Frequently Asked Questions about Virtual Support

Need help with your computer? Don't want to haul it into a repair shop? Call us now and we will either repair your computer over the internet or go onsite, if required. RAMtech Remote Support System is the best real-time, online-based remote support solution available.

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Office y Stuff to Buy Here

Xerox 013R00609 Toner Cartridge, 2 Cartridges, Black

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013R90132, 013R90133, 013R90134, 013R90135 Drum Unit, Phaser 1235, Black

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013R90132, 013R90133, 013R90134, 013R90135 Drum Unit, Phaser 1235, Cyan

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013R90132, 013R90133, 013R90134, 013R90135 Drum Unit, Phaser 1235, MA

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013R90132, 013R90133, 013R90134, 013R90135 Drum Unit, Phaser 1235, YW

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TONER CARTRIDGE - BLACK - 3000 PAGES

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NOT Stupid

A long-time client of mine called at 10:30PM, "Gayle! My entire hard drive has been erased, please come over right now!" Usually, I go through a help call routine, trying to pin down the problem, but she INSISTED that I drive over to her home office right away because she was totally freaked out.

Ok, I didn't want to leave in the middle of Frontline, but... I threw on my fanciest sweats (turquoise colored 100% silk), and headed out 7 miles north, 1 mile east, across the Rio Grande river, and down the little dirt lane to her house. Sigh.

She greeted me with a big hug, a cup of coffee (all my clients know to have hot coffee ready for me!), and tearfully led me to her now-totally-erased-computer. She said she was working on an important proposal and all of the sudden the screen went completely blank, and she is sure a virus erased her whole computer.

I asked her a few questions and somehow that guided my hand to the power switch on the monitor. I turned on the monitor and like magic, her entire hard drive was recovered instantly.

Needless to say, she was very apologetic. I often get the "I feel sooooooooooo stupid" lament when it comes to computer stuff, but, sometimes, not too often, I feel like a stupid technician. So, I said, in a comforting sort of way, "I feel stupid for not asking you to check power, cables, etc. before I drove over to turn on your monitor for you!!"

It's just like that sometimes.

 

 
Removing Malware

If you browse the Internet on a regular basis, chances are that you have come across spy and adware already. Spyware is the term given to applications which monitor your computer usage and browsing habits, and often run as a background process that the user is completely unaware of. More malicious spyware may even record personal information such as passwords or credit card numbers and pass them on. Adware leans more towards software which monitors your browsing habits and launches pop up windows with related adverts. These applications can become irritating and can be very difficult to remove.

Spyware and adware has numerous effects on your PC, from the obvious pop up windows to more sinister problems such as application errors and interference with firewall and anti virus software. If you notice your anti-virus has stopped functioning, you need to check for malware.

It is therefore advisable to refrain from clicking on pop up windows. You should also be aware that adware and spyware can come bundled with legitimate software as part of the license agreement, so check the agreements of free software very carefully before proceeding to install.  Always do a "custom install" and check for addons.

If you suspect you are infected with spy or adware, you should run free tools: Lavasoft Ad-Aware or Spybot Search and Destroy. These both scan your PC for known offenders and will give you the option of removing them. Both removal tools will do a fairly thorough job of removing spyware and adware, though there are still instances where they will be unable to remove an application.

For persistent spyware and adware, you may be required to remove it forcefully or call us at RAMtech for internet connection to you and help with removal.  Registry changes and such can be very tricky and should be done by a pro.

 - computerhelponline

 

 
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